I was concerned when a colleague showed me this article that removing a human from the initial interface with candidates would improve candidates. Who could possibly want to work for an employer where your first dialogue was with a robot.
Then realised it was for a bank - well that explains everything.
DBS has been trying to re-engineer itself from a brick-and-mortar bank so that it operates more like a technology company. DBS’s open application programming interface is one of the largest in the banking industry. The chatbot is better at screening candidates because it has less bias than a human recruiter in assessing resumes based on age, gender or educational background, Cheong said in a recent interview